Day-to-day technical support and lifecycle maintenance costs are inevitable but can be greatly reduced with appropriate planning, clearly defined processes, and a systems focus.

Similar to the reliability of a smartphone, we all want to enjoy the use of an incredibly well-designed set of systems, and we know how to make your information systems function with relative ease.

This is where our relationship with our clients begins. As with the design of a building, user interaction is key in determining the correct design of an information system.

Our consulting services include planning, visioning, forecasting, cost analysis, and budgeting in order to assist you with defining expectations that align with your organization’s goals and risk attitude. 

Many organizations whose product or service is not within the information technology sphere find themselves challenged to staff in-house information technology personnel. It's a common challenge and it makes sense. IT-related tasks are often off-loaded to individuals required to perform another key role within your company and priority conflicts can be frequent.

Our Management service is designed to augment your team without the heavy annual costs of in-house staff. Every aspect of your information systems is fully documented, diagrammed, and tracked in a system that is accessible by you at all times.

Our holistic approach means that we manage the full life-cycle of your systems, from procurement, to training and instruction, to disaster recovery, repair and/or replacement.

Our Maintenance service includes the most critical components for reliable information systems—continuous and appropriate systems updating, metrics for the health of your systems, and a guide for preventing unexpected events.

We take care of top to bottom monitoring, alerting, reporting, and can provide updating of firmware, operating system, and application software on a schedule you specify and that meets your budget requirements.

Our company mission is to minimize your technical support needs, but when you have them, our support team is ready to troubleshoot your issues and coordinate prompt attention from our advanced technicians only when further action is necessary.

Our standard support service provides our clients a response from a real human within one hour of submitting a service request and a solution, or solution plan for more complex issues, within 24 hours.